Privacy policy

Last updated: 30 May 2026

This Privacy Policy explains how Digital Health Pte Ltd handles personal data in connection with Biodata.sg. It is intended to describe our privacy practices and to support our obligations under Singapore's Personal Data Protection Act 2012 (PDPA).

By using Biodata.sg or submitting information to us, you acknowledge this policy. If you do not agree with it, please do not use the platform.

What this policy covers

Biodata.sg is a platform that helps employers browse domestic helper biodata, discover agencies, and make contact with agencies or helpers. This policy applies to personal data that we collect, use, disclose, store, or otherwise process through the website, user accounts, forms, communications, and related services.

Personal data we may collect

• Biodata, profiles, and listing information submitted by agencies, helpers, or authorized representatives.
• Account and profile information such as names, company details, email addresses, phone numbers, and login credentials.
• Communications you send to us, including enquiries, support requests, feedback, and attachments.
• Transaction and administrative records such as invoices, subscriptions, advertising purchases, and customer support history.
• Technical and usage data such as IP address, browser type, device information, pages viewed, referral source, and activity timestamps.
• Cookies, analytics signals, and similar technologies used to operate, secure, and improve the platform.

How we collect personal data

We may collect personal data when:

• You create an account, submit a form, subscribe to a service, or contact us.
• An agency, helper, or representative uploads biodata or agency information for publication.
• You browse the website or interact with our content, emails, or support channels.
• Service providers, analytics tools, payment processors, or business partners send us relevant operational information.
• We are required or permitted by law to collect or verify information.

How we use personal data

We may use personal data for one or more of the following purposes:

• To operate, maintain, and improve Biodata.sg and its search, ranking, and matching features.
• To publish and distribute biodata, agency listings, and related public profile content as intended by the submitter.
• To verify identity, manage accounts, authenticate users, and prevent misuse, fraud, or security incidents.
• To respond to enquiries, provide customer support, and communicate service updates.
• To process subscriptions, invoices, promotions, featured placements, and other commercial transactions.
• To comply with legal, regulatory, audit, risk management, and record-keeping requirements.
• To generate statistics, analytics, and de-identified insights that help us understand and improve the platform.
• To enforce our terms, investigate complaints, and protect our rights, users, and business operations.

Public listings and search visibility

Biodata and agency information submitted for listing may be made publicly available on Biodata.sg and may be visible to employers, agencies, service providers supporting the platform, and search engines. This means listed content may be viewed, copied, cached, or indexed outside our direct control.

If you submit biodata or agency content, you are responsible for ensuring that you have the authority and required consents to make that information public. Please do not submit personal data that you are not authorized to disclose.

When we may disclose personal data

We do not sell personal data. We may disclose personal data:

• To employers, agencies, helpers, or representatives where disclosure is part of the service you requested or the listing you published.
• To vendors and service providers that help us host, secure, analyze, maintain, market, or operate Biodata.sg.
• To payment processors, communications providers, professional advisers, or auditors where reasonably necessary.
• To regulators, public authorities, law enforcement, courts, or other parties where required or permitted by law.
• In connection with a merger, restructuring, financing, acquisition, or sale of business assets, subject to appropriate safeguards.

Cookies and analytics

We may use cookies, pixels, local storage, and analytics tools to remember preferences, understand traffic patterns, measure performance, secure the site, and improve user experience. You can usually control cookies through your browser settings, although disabling them may affect how some features work.

Retention of personal data

We retain personal data for as long as reasonably necessary for the purposes described above, including to maintain listings, manage user relationships, resolve disputes, enforce agreements, and comply with legal or regulatory obligations. When retention is no longer necessary, we may delete, anonymize, or de-identify the data.

Protection of personal data

We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. No platform is completely secure, so we cannot guarantee absolute security.

Transfers outside Singapore

Some of our service providers may process data outside Singapore. Where we transfer personal data internationally, we will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that required under applicable law.

Your rights and choices

Subject to applicable law, you may request access to personal data in our possession or control, request correction of inaccurate or incomplete data, or withdraw consent for certain processing activities. You may also ask us to de-list or delete data where appropriate, but we may retain information where required or permitted by law or where it remains necessary for legitimate business purposes.

To protect privacy and security, we may need to verify your identity before acting on a request. Certain requests may be limited where exceptions under the PDPA or other legal obligations apply.

Children

Biodata.sg is intended for adults and businesses involved in lawful hiring and recruitment. It is not directed to children, and we do not knowingly collect personal data from children for independent use of the platform.

Third-party services

The platform may contain links to third-party websites, messaging services, payment tools, or social media features. Their privacy practices are governed by their own policies, not this one, and we are not responsible for how those third parties handle personal data.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be effective when posted on this page unless stated otherwise. Your continued use of Biodata.sg after an update means you acknowledge the revised policy.

Contact

For privacy questions or requests, email hello@biodata.sg.