Singapore Maid Hiring Checklist: Documents, MOM Rules, and Timelines

Hiring a domestic helper in Singapore is easier when you follow a clear checklist. The process involves agency selection, biodata review, interviews, work permit documentation, and onboarding. Missing one step can delay the timeline, so keep a simple checklist that tracks each requirement from start to finish.

Documents to prepare

You may apply directly or authorise a licensed agency. Prepare the helper, household, and income information MOM requests. An employment contract is encouraged, while the safety agreement is required before the helper starts work. Confirm salary, rest days, and job scope in writing and keep copies.

• Helper, household, and income information requested for the Work Permit
• Written salary, rest-day, notice, and job-scope terms
• Required safety agreement before work starts
• Insurance policies and security bond confirmation
• Proof of address and contact details

Agency and biodata checks

Verify that the agency is licensed and review biodata carefully. Focus on experience that matches your household needs, such as infant care or elderly support. Interview the helper and confirm availability. A structured interview helps you avoid mismatches.

• Check the agency licence in the MOM directory
• Review biodata for relevant experience and skills
• Interview to confirm routines, language, and expectations
• Align on salary, rest day, and start date

Interview preparation

Plan a set of questions that match your household needs and prepare scenarios for childcare or eldercare. Use the same interview structure for each candidate so comparisons are fair. If a helper is overseas, ask for a video call and request clear descriptions of daily routines.

• Confirm cooking skills and comfort with your cuisine
• Ask about cleaning standards and allergy awareness
• Discuss emergency handling and reporting habits
• Clarify willingness to learn and adapt to routines

After approval

For an overseas hire, complete the IPA arrival steps and send the helper for the medical examination within 14 days. A first-time MDW must attend the Settling-In Programme within seven days of arrival, excluding Sundays and public holidays, and before starting work. Then introduce routines and safety rules gradually.

• Prepare a written routine for the first week
• Show how to use appliances and cleaning tools
• Explain childcare or eldercare schedules clearly
• Set a weekly check in to review tasks

Onboarding is part of the hiring checklist. When you invest time in the first month, the helper adapts faster and mistakes reduce. This protects both the family and the helper and keeps the placement stable.

Post placement support

Even after the helper starts, keep your agency updated. They can help with contract updates, salary adjustments, or mediation if issues arise. Early support often prevents larger problems.

• Schedule a check in with the agency after the first month
• Document any changes to duties or schedules
• Ask for advice if communication issues appear

Review progress after the first 30 and 90 days. Small adjustments to routines or task priorities can improve the long term outcome.

Keep all documents in one folder so you can respond quickly to any agency or compliance requests.

Review the contract terms once a year to ensure they still match your household needs.

A reliable checklist keeps your hiring process smooth and compliant. When each step is documented, you reduce stress and help your helper start with confidence. This approach saves time and supports a stable working relationship.