How to Hire a Domestic Helper in Singapore: Steps

The domestic helper hiring process in Singapore is easiest when you follow a clear timeline. Start with your household needs and then work through biodata, interviews, paperwork, and onboarding. Each step builds on the last, so preparation saves time and prevents delays. A structured approach also helps you and the helper begin the relationship with shared expectations.

Quick answer

Define the job, shortlist and interview suitable helpers, agree the terms, complete EOP if required, get the helper's written consent, and submit the Work Permit application directly or through an authorised agency. After approval, complete the IPA steps, insurance, bond, arrival, medical examination, SIP where required, permit issuance, and household onboarding.

Step 1: Define your household needs

List the tasks you need the helper to handle, such as cooking, infant care, eldercare, or general cleaning. Note the household size, number of children, and any special requirements. This clarity helps agencies recommend the right biodata and helps you interview with confidence.

Step 2: Shortlist and interview

Review biodata carefully, then select a shortlist based on skills, experience, and availability. During interviews, confirm the helper comfort with your main tasks and daily schedule. Discuss salary expectations and rest day preferences early so there are no surprises later.

• Shortlist biodata based on relevant caregiving experience
• Interview to confirm routines, language skills, and expectations
• Align on salary, rest day, and start date
• Choose the helper that matches your household rhythm

Step 3: Documents and work permit

The employer can apply for the Work Permit directly or authorise a licensed employment agency. First-time employers must complete the EOP at least two working days before applying. Get the helper's written consent and prepare her passport details, the employer and household particulars, and income information. MOM lists S$35 to apply and S$35 to issue the pass in its Work Permit application guide.

• Complete the EOP first if this is your first time employing an MDW
• Prepare the helper, household, and income information MOM requests
• Arrange medical and personal accident insurance and the non-Malaysian security bond
• Submit the Work Permit application directly or through an authorised EA

Step 4: Arrival and onboarding

After an overseas helper arrives, send her for the medical examination within 14 days. A first-time MDW must complete the one-day Settling-In Programme within seven days of arrival, excluding Sundays and public holidays, and before starting work. Then introduce household routines and safety rules gradually.

Timeline expectations

Hiring timelines vary depending on helper availability and documentation speed. Transfer helpers can move faster, while overseas hires take longer for travel and training. Ask the agency for a realistic schedule and build in buffer time for approvals and medical checks.

• Shortlisting and interview time depends on candidate availability
• MOM states FDW eService applications are usually processed within one week unless more information is required
• Overseas arrivals require additional time for travel
• Onboarding time depends on the helper’s experience and the household job scope

Check in with the helper regularly during the first month. Small adjustments early prevent larger issues later and help the helper build confidence in your routines.

Common delays and how to avoid them

Delays often happen when documents are missing or interviews are postponed. Keep your documents ready, respond quickly to agency questions, and plan interviews in advance. If you are hiring from overseas, allow extra time for travel and onboarding.

• Prepare income documents early
• Confirm interview times with the agency promptly
• Plan extra buffer time for medical checks
• Keep a simple checklist to track each step

Stay in close contact with your agency during processing. Quick responses to questions can keep the timeline on track and reduce unnecessary delays.

A clear hiring process gives you confidence and helps the helper succeed from the first day. With the right preparation, you can find a suitable match and build a stable working relationship in Singapore.

Start with current domestic helper biodata, compare the direct-hire and agency routes, and use the 2026 maid cost guide before you sign.