How to Choose the Best Maid Agency in Singapore

The right agency makes hiring a domestic helper smoother and safer; the wrong one costs you time and money. Here’s how to evaluate maid agencies in Singapore before you commit.

1. Verify the MOM licence

Every legitimate agency must hold a valid Employment Agency licence from the Ministry of Manpower (MOM). You can check any agency on the official MOM Employment Agency Directory, which also shows demerit points and placement volume.

2. Compare fees and what they include

• Ask for a full, written breakdown of the placement fee and what it covers.
• Clarify medical, insurance, work permit, and settling-in costs.
• Beware unusually low headline fees that hide add-ons.

3. Check the replacement policy

Ask the agency to state any replacement terms, limits, additional charges, and time window in its written service agreement. MOM requires an EA service agreement to cover matters such as replacements, fee refunds, and dispute resolution; this does not mean every package includes the same replacement guarantee.

4. Read reviews and track record

Look at Google reviews, retention/placement stats, and how transparent they are about the helpers they represent. An agency that lets you browse real biodata up front is a good sign.

5. Ask the right questions

• How do you screen and assess helpers?
• What is your total fee, itemised?
• What are the replacement terms?
• Can I interview the helper before deciding?

Compare agencies and the helpers they represent on Biodata.sg before you decide.