Maid agency fees in Singapore can look confusing if you only see a single total number. A clear breakdown helps you compare agencies fairly and plan your hiring budget. Ask for a written schedule of fees that separates agency service charges from government levies, insurance, and medical tests. Transparency protects both the employer and the helper and prevents disputes later.
Typical fee categories
Most agency invoices include a service fee for matching and processing, plus pass through costs such as work permit, medical screening, insurance, and airfare. Transfer helpers may have different charges than new helpers arriving from overseas. Clarify what is optional and what is required so you do not overpay or miss a mandatory step.
- Agency service or placement fee
- Work permit processing and administrative costs
- Insurance premiums and security bond coverage
- Medical checks and Settling In Programme fees
- Airfare or overseas documentation costs
Contract terms that matter
A service agreement should state the replacement window, refund rules, and what support is included after placement. It should also document salary, rest day arrangements, and the helper job scope. Make sure you understand how disagreements are handled and how changes to the contract will be recorded.
- Replacement window and refund timeline
- Scope of post placement support from the agency
- Salary, rest day, and accommodation terms in writing
- Responsibility for medical costs and training
- Cancellation clauses and dispute resolution process
How to compare quotations
When you receive quotations from multiple agencies, compare them line by line instead of focusing only on the total. Look for differences in replacement coverage, insurance type, and whether training costs are included. A lower total may hide important exclusions.
- Compare replacement terms and the length of coverage
- Confirm whether airfare and medical checks are included
- Ask if the fee covers training or orientation support
- Check the timing of payments and any deposit requirements
Always request receipts and keep copies of the signed service agreement. This protects you if there is a dispute and helps you track costs over the full employment period.
Payment schedule and transparency
Ask when each payment is due and whether any portion is refundable. Some agencies require deposits at the start, followed by balances on permit approval or arrival. Knowing the schedule helps you manage cash flow and prevents rushed decisions.
- Confirm deposit amount and what it covers
- Ask for receipts at every payment stage
- Clarify whether fees change for transfer helpers
- Verify any late payment charges or penalties
Use traceable payment methods and keep a simple ledger of dates and amounts. This record makes it easier to resolve disputes and gives you a clear view of total hiring costs over time.
Ask the agency to explain any fees that are not clear. If you feel pressured to sign quickly, pause and request the contract by email so you can review it carefully. A reputable maid agency in Singapore will welcome questions and provide clear documentation.
When fees and contracts are transparent, hiring becomes predictable. You can focus on selecting the right helper rather than worrying about surprise charges. A clear agreement also protects the helper by documenting rest days, salary, and role expectations from the start.
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